The Personal Impact programme is designed to help individuals within an organisation boost confidence, communicate clearly, achieve goals, develop personal resilience and relieve stress. This course will provide participants with success strategies to use throughout their entire career and realise their true potential. From an employers perspective, it will equip your staff with the core soft skills required to perform with excellence and empower them to take personal responsibility and achieve greater results in their roles. Suitable for individual contributors through to senior managers.



Mastering Motivation

  • Definition of motivation
  • Uncover personal motivational drivers
  • Herzberg’s 2-factor theory
  • Work-based values elicitation
  • Achieve work/life balance with the Wheel of Life
  • Personal SWOT
  • Clarity model
  • SMART goal setting
  • Career development plan

Build Confidence

  • What assertiveness is & why is it important
  • Assertiveness vs. passive/aggressive behaviour
  • Understand the link between mindset and behaviour
  • Learn how to read and use body language to your advantage
  • Verbal communication skills – questioning, listening, tonality, inflection
  • Recognise that personal confidence levels are within your control
  • How to become more assertive and confident in your own abilities
  • Understand motivations and personalities of other people & how to adapt to them
  • Learn how to say no and ask for what you want
  • Deliver compelling messages with growing confidence

Influence Others

  • Planning and setting boundaries for positive outcomes to meetings
  • Origins of behaviour & impact on to communication
  • Making a good first impression
  • Rapport building
  • Effective communication techniques
  • Confident behaviour and how to pitch ideas with presence
  • Understanding body language and voice & how to use them to influence
  • Personality profiling to aid negotiation with different personality types
  • Effective questioning & listening techniques
  • Communicating a clear message & gaining agreement

Present with Impact

  • Presenting best practice
  • Overcome anxiety & get into the right state to present effectively
  • Planning and preparing for a presentation
  • Audience analysis
  • Rapport to gain & maintain connection & control of an audience
  • Using body language & tone of voice to influence
  • How to structure an effective presentation
  • Use of visual aids & attention grabbers
  • Using constructive feedback to develop delivery style

Emotional Intelligence

  • Overview on emotional intelligence
  • History & science behind it
  • 5 domains of emotional intelligence
  • Raising self-awareness
  • Emotional hijacking
  • Self-management & managing our emotions
  • 3 levels of empathy & how to demonstrate it
  • Personal motivation
  • Building relationships
  • Communication styles

Building Adaptability

  • Stories of adaptability
  • How to recognise adaptability
  • Building adaptability & resilience techniques
  • Adaptability profile
  • Dealing with uncertainty
  • Reframing internal dialogue
  • Increase energy levels
  • Understanding the stress response
  • A definition of mindfulness
  • The history of mindfulness & mindfulness based stress reduction (MBSR)
  • Create some headspace
  • A taste of mindfulness
  • Formal practice – 10 minutes led mindfulness practice
  • Informal practice
  • Mindfulness of emotions

By the end of the course learners will be able to…

  • Motivate themselves & set achievable performance goals
  • Demonstrate assertive behaviour to achieve win/win outcomes
  • Positively influence others & improve daily communication
  • Design & deliver memorable presentations that engage with their audience
  • Increase their emotional intelligence & Manage being emotionally hijacked
  • Improve their personal resilience & adaptability
  • Practice mindfulness to relieve symptoms of stress