This programme is for first line managers and supervisors who wish to learn about the functional side of management, from recruitment & selection through to handling grievances and disciplinaries, without the need for HR intervention. It is designed to provide participants with the knowledge of best practices, plus tangible techniques to improve daily interactions with their
direct reports.



Recruit to Retain


  • Programme overview & objectives
  • Recruitment best practice
  • Creating job adverts
  • Job descriptions & person specification
  • Defining essential vs desirable criteria
  • Shortlisting
  • Recruitment & selection legalities
  • The importance of conducting consistent interviews
  • The PRICE structure and question plan for Interviewing
  • Preparation and planning – roles and competencies
  • How to create good first impressions
  • Building and maintaining appropriate rapport
  • Effective questioning & listening techniques
  • STAR based competency interviewing technique
  • Managing expectations of candidates when closing interviews
  • Evaluating the interview to help you select the best possible candidate

HR for Managers

  • Understanding a managers duty of care
  • How to implement HR best practise for line managers
  • Getting contracts of employment right
  • Understanding the importance of employment status
  • Why is Equality & Diversity so important
  • Demystifying GDPR (quiz)
  • Learning needs analysis
  • How to reward & recognise employees to effectively motivate
  • Maximise employee engagement for maximised performance -Appreciating how to handle terminations
  • What are holiday allowances & sign off procedures
  • Managing sickness & absenteeism to attendance

Disciplinaries & Grievances

  • Importance of a handbook & policies
  • How to have difficult conversations
  • Understanding the importance of the disciplinary procedure
  • When to use the Capability procedure
  • How to handle grievances
  • Understanding the role of an accompanying person
  • Why follow ACAS guidelines
  • Why manage attendance rather than absence

Performance Management

  • Purpose and benefits of effective performance management
  • Understanding of the key stages in performance management process
  • Selling the value of an effective performance management process internally
  • Defining key performance standards, roles & responsibilities
  • Gathering performance evidence throughout the year
  • Setting, assessing and monitoring performance progress
  • Coaching skills to aid individual development (using the GROW model)
  • Effective questioning & listening techniques
  • Adapt leadership style based on situational needs
  • Delivering constructive feedback
  • Being able to motivate and gain employee buy in
  • Setting clear & achievable objectives using SMART
  • Identifying learning and development needs
  • Recognising & dealing with performance issues

Delivering Feedback

  • What feedback is and its impact on performance
  • Different types of feedback & their purpose
  • Questioning & listening skills
  • Reinforcing feedback
  • Developmental feedback
  • The RISE feedback model
  • Handling difficult conversations during feedback delivery

Project Management

  •  Identifying the key components of a project
  • How to define a project, and allocation of project roles
  • The role of project leader
  • The project life cycle – defining the steps to achieve success
  • Understanding potential project constraints and what can make projects fail
  • Understanding the critical success factors of a project
  • Estimating resources and compiling the budget
  • Develop a project plan including objectives, timescales, resources & deliverables
  • Managing the risk & identifying potential impact of risk to the project and to the business
  • Monitoring and tracking the progress of the project
  • Project closure and post-project evaluation

By the end of the course learners will be able to…

  • Recruit & retain key talent
  • Provide support & guidance to their direct reports in HR matters
  • Effectively handle grievance & disciplinaries
  • Identify performance gaps & provide constructive feedback