Overview

Effective communication is essential to conveying and receiving clear messages. It is having the ability to be flexible enough in your behaviour to affect positive results in yourself and others on a consistent basis. This course will provide the tools to improve communication flow internally with colleagues and externally with customers, prospects and suppliers. Ideal for individuals who would like to learn how to communicate more effectively in any given situation and with a variety of different personality types.

Course content to include…

  • The importance of clear communication
  • Identify barriers to effective communication
  • Explain bounded rationality and how we see the world through personalised sunglasses
  • Understand the core principle of communication and how we filter our experiences based on our values and beliefs
  • Recognise the core skills needed for effective communication
  • Build rapport quickly to improve relationships
  • Identify communication traps and develop active listening strategies
  • Ask the right questions to enhance conversations
  • Explain the three levels of empathy and how to demonstrate empathy effectively
  • Recognise the impact of emotions on communication
  • Boost social intelligence and the ability to read other people
  • Understand the impact of personality types on communication
  • Define the traits of the four colour personality styles
  • Communicate more effectively with the different colour preferences

By the end of the course learners will be able to…

  • Communicate clearly and confidently
  • Motivate others and encourage positive behaviour
  • Understand how to adapt messaging to suit different personalities

“This course has already given me much needed information to boost my confidence and communication skills.”