As so much of a manager’s role is to get results through others, mastering the art of conversational coaching is a crucial skill to develop and can be the key differentiating factor between a good and an excellent manager. It can have a direct impact on to the success of an individual’s development, leading to improvements in performance and morale and positively impact onto organisational results. Ideal for managers who wish to improve their coaching ability as part of their managerial toolkit.

Course content to include…

  • Important of coaching in your role as a manager
  • Definition of coaching & potential coaching challenges
  • Different styles of coaching & where to use which one: directive, non-directive, managerial…
  • How coaching differs from mentoring, training & counselling
  • How coaching works psychologically
  • When to use a formal vs. informal coaching approach
  • Using SMART as a conversational coaching framework
  • The coaching process – best practice
  • Learning styles assessment & their impact on successful coaching conversations
  • Effective questioning – crucial to coaching success & the impact of thought-provoking questions
  • The GROW model & how to design coaching questions
  • Preparing to coach & coaching tips
  • Live coaching session
  • Using a coaching approach to providing performance feedback
  • When to use reinforcing feedback & how best to deliver it
  • How to provide constructive developmental feedback using the RISE model

By the end of the course learners will be able to…

  • Understand & apply the coaching process
  • Conduct a conversational coaching session
  • Provide reinforcing & development feedback as part of a coaching conversation

“I now have a clear framework to get the most from the individual’s in my team”